“A strong, personal customer focus”
“We came into contact with Infranordic because they are a designated supplier for our largest supplier of pulp in the US. It was such a positive experience that we now use Infranordic for several other freight forwarding services”.
Jimmy Essander, Purchasing Manager at Attends in Aneby, Sweden. The company sells incontinence products throughout Europe and is one of the leading producers in the industry.
“Infranordic has a strong, personal customer focus that permeates the entire company. As a fairly large enterprise, in terms of size they are just right for us – large enough to provide the know-how and capacity we need, but small and personal enough to give us the attention and service we need.
During the latest year we have also worked with Infranordic as a partner when it comes to warehousing, Infranordic has turned out to be very flexible and customer focused and maybe most important listened to and understood our specific demands”.
“Their customer care is simply outstanding”
Infranordic is a clear stand-out among freight companies”, says Stefan Larsson, Area export Manager at Autoadapt AB in Stenkullen, Sweden. “Their customer care is simply outstanding. We consider them a strategic partner that helps us take our logistics to a higher level”.
Autoadapt’s mission is to be a world-leading supplier of car adaptation solutions for individuals with functional impairment or reduced mobility.
“Infranordic is our sounding board when it comes to export shipments. We use them for sea and air freight. They provide smart solutions and answer our questions promptly. Moreover, their pricing is always right. They keep us up to date with the information we need. For example, they provide courses for us on Incoterms. It’s a cooperative relationship that gives us continuous added value”.
“I started my company from scratch and began importing vegetables from Jordan. I was in contact with Infranordic at an early stage and they were fantastically helpful”, says Hassan Saleh, owner of Glädje Grön I Hallarna AB in Gothenburg, Sweden.
At that time, the company consisted of just Hassan Saleh and his minibus. Today, fifteen years later, it has 25 and net sales of SEK 150 million. The range and number of countries of origin have grown sharply.In 2006, Hassan was named Settler of the Year in the West – a distinction for successful entrepreneurs with foreign backgrounds who have succeeded based on small resources and hard work.
“I am still an Infranordic customer and they take care of customs clearance for all my imports. It is highly reassuring. Everything goes smoothly and I receive continuously updated information about my food imports from all over the world. They also back me up with knowledge of regulations and permit requirements”.
”Appreciated and well-established co-operation since 1968”
We have engaged Infranordic ever since the company was founded in 1968. They have dedicated staff and a high service level. The co-operation is well established and we get all the service we need.”
Per-Ragnar Karlström, CFO and Partner of the Kranlyft Group. The group is selling cranes worldwide and is the main distributor for several leading Japanese brands, for example Maeda Mini Crawler Cranes and Kato Mobile Cranes.
”Infranordic ensures that our customs clearance is efficient and correct. They have control over our cross-trade and the export from Sweden. Furthermore, they manage all our shipments, mainly from Japan. We have always appreciated the co-operation and the personal service and look forward to continuing our longstanding partnership.”
“Great knowledge of the complex regulatory framework”
“Food importing is subject to a tight and complex regulatory framework. Infranordic has all the knowledge and the contact network required for a swift process in getting our goods to their destination,” says Annika Eriksson, purchasing manager at Norvida AB in Stockholm.
Norvida imports fresh and frozen beef, lamb, pork, veal, venison and chicken from a number of countries. Their suppliers are in South America, New Zealand, Thailand and Europe.
“We have frequent imports with large numbers of containers with sensitive, fresh and frozen products that have to be handled speedily. Infranordic keeps a close check at all times and is directly involved in licensing, customs clearance, veterinary controls and everything else that is required.”
Expertise in the import process
Ex-Change Parts AB is a supplier of spare parts for helicopters. The company has its warehouse in Sweden and exports products to customers throughout the world. Infranordic’s consultants in the area of customs helped Ex-Change Parts with a study to find out the most advantageous customs procedures for their business.
“We made contact with Infranordic when our company needed help with an in-depth analysis of our import procedures. Their presentation, which was professional and thorough, demonstrated sound expertise in the area. Our cooperation with Infranordic during the course of the project went extremely well.
We have acquired a thorough analysis of our different flows and also recommendations with future procedures in mind, based on our business and the new Customs Act.
If we need further assistance in the future in this area, we see Infranordic as our future partner.”
Louise Hülphers, Sales and Administration Manager, Ex-Change Parts AB